Do you guarantee my order? What happens if I’m not satisfied with it?
SKATING AUTHORITY RETURNS POLICY:
1. In order to return an item you ordered at SkatingAuthority.com, contact us at (727)287-8209 10-6pm EST or email E-Mail us to request for an Return Merchandise Authorization.
2. Any defective, incorrect or damaged item may be returned within 20 days of receipt via the U.S. Postal Service. The receipt date is recognized through shipment tracking info.
3. Return Merchandise Authorization is only issued for UNUSED items for credit/refund
4. Items returned within 20 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only.
5. After the 20 day time period, items will no longer be eligible for Return Merchandise Authorizations, credits, refunds or exchanges.
6. Merchandise must be postmarked for return within 7 calendar days after Return Merchandise Authorization is issued.
7. The customer is responsible for all shipping costs for returns.
8. On receipt of returned merchandise, refunds will be credited back onto the customer’s credit card within 2-5 business days.
9. Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.
AFTER CONTACTING SKATING AUTHORITY AND RECEIVING RETURN AUTHORIZATION, PLEASE SHIP YOUR RETURN PREPAID TO:
(Please ship via the U.S. Postal Service.)
PO BOX 6897
LARGO, FL 33775
When returning items, please provide us with a copy of your order paperwork by enclosing it with your return. Returns may be sent to our post office box via the U.S. Postal Service. We recommend insuring your return. Because this is a post office box, please do not send your package by UPS or Federal Express. Please allow 2-4 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 1-3 weeks for the new package to arrive. If you need further assistance with a return, please e-mail our Customer Service Department (firstname.lastname@example.org) or call us at (727)287-8209 during regular business hours.
The customer pays for shipping in all directions UNLESS we make the mistake of shipping you a different item from what you ordered. If a customer claims that a package was shipped wrong, or if they claim to have received a damaged/defective item(s), it is our policy to wait for the item to be returned to us before shipping out another. If the customer wants a replacement shipped right away then we will charge the customer the full price of the replacement item at the time the replacement is shipped. Once the incorrect/damaged/defective item(s) is returned, a prompt refund of these charges will be issued to the customer.
We will not be able to refund you the shipping cost of the package if an item is missing or if your order is incomplete. In that case we will ship the missing item(s) to you immediately at no additional charge.