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Store Policies

Please use the online shopping cart to place orders. But don’t hesitate to call our toll-free support line for pre-order questions: 1-800-XXX-XXXX.
Our normal business hours are 10:00 AM to 6:00 PM (CST) Monday through Friday.

We ship to the United States Only.

Paying with Credit Cards

We have to ship to the credit card billing address. If you want to ship to an address other then the credit card billing address please use Paypal and it’s gift address ability (see Paypal payments below). If you have to use a credit card and have to ship to an address other then its billing address you can call your bank, change your billing address to where you want the parts shipped, we run the credit card, you change the address back (this process takes 10 minutes). If we as a merchant ship to a 2nd address and it turns out to be a fraudulent order we loose the product and the money (and every fraudster says “but my order is ok, you can trust me”). A business can only absorb so many of these before it’s out of business. It’s to bad it has to be done this way but fraudulent orders are increasing exponentially. We actually have other skate companies calling us asking if we’ve seen the exponential increase in fraudulent orders and our answer to them is yes we have. Again, some always have to ruin it for the rest.

Paypal

A good way to ship to a 2nd address is to use Paypal (directions here). The good thing about using Paypal is your credit card is only entered into Paypal when you start your Paypal account and is kept off of the rest of the internet when buying from websites that take Paypal.
Here is a link to Paypal: https://www.paypal.com/

See site: Terms Of Use
See site: Privacy Policy

Returns

All returns for credit must be started within 14 days of delivery. Special orders and sale items may not be returned. We only accept unused products in original condition with original packaging for return. The returned item must be able to be resold as new. Boots, frames, wheels or bearings may not be mounted in any way to qualify for a credit. Boots may not be molded to qualify for a credit.

All product returns except size exchanges will require a 15% restocking fee. For size exchanges there are no restocking fees. Shipping cost for any returned items are the sole responsibility of the customer. When your returned item has been received you will be credited for the item minus the restocking fee. If your returning equipment that initially had free shipping the initial shipping charge will be deducted from the amount credited back to you.

For exchanges due to fit the credit card on file will be charged for return shipping. For exchanges due to fit where Paypal was used for the initial purchase, a Paypal money request will be sent to you to pay for return shipping back to you.

PCI Compliance

Below is our PCI compliance seal (click on the seal to see our up to date compliance). To get this seal a business has to prove credit card info is properly collected and stored to protect the credit card holder against fraud. Nett Racing has passed all tests concerning collection and storage of credit card data.

This site protected by Trustwave’s Trusted Commerce program

See Customer Feedback: Here

You can buy Skating Authority Gift Certificates: Here

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